Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

Is the cover microwave-safe? +

Yes, it's made of BPA-free polycarbonate and resists up to 200°C. Use only in microwave mode, not grill or convection.

How do I clean it? +

Hand wash with warm water, soap, and the soft side of a sponge. Avoid abrasive sponges to prevent scratches.

What's the water reservoir for? +

Add a bit of water on top and it keeps food juicy when reheating, without drying out.

Does Steami fit on any plate? +

Yes, it covers standard plates and containers.

Where can we contact you? +

You can reach us through live chat or the "Contact Us" page in our menu. You can also send us a direct email for any questions.

Email: contact@steami.store

Where Is My Order? +

You'll receive a tracking number by email once your order ships. Delivery takes 5 to 10 business days, and you can Track Your Order on our website, or Contact Us for an update.

Do you offer refunds? +

Yes, we offer a 14-day money-back guarantee. Contact our support team within that window to start a return.

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